Family Service & Guidance Center of Topeka, Inc.

  • Director of Process Improvement

    Job Locations US-KS-Topeka
    Job ID
    # of Openings
    Job Post Information* : External Company Name
    Family Service & Guidance Center
    Job Post Information* : External Company URL
    Regular Full-Time (w/ Benefits)
    Leadership Team
  • Overview

    Family Service & Guidance Center is a non-profit community mental health center that specializes in meeting children’s unique needs.  We have been improving the lives of children in Shawnee County and across Northeast Kansas for over 110 years.  At FSGC, you’ll be rewarded every day, knowing that you’ve helped improve children’s lives. 


    We have a new opportunity on our senior leadership team.  This position is opening for recruitment as part of the succession plan for a key member of our leadership team, who will be retiring.


    The Director of Process Improvement is responsible for leading the continuous improvement initiatives in workflows and application designs.  In addition, this position is responsible for the following agency areas: Process and procedures, electronic medical record training, help desk and programming, clinical data extraction/analysis, and database management.  


    • Manage complex procedures involving multiple functional areas.
    • Review, analyze and deliver solutions and recommendations to improve clinical and business processes.
    • Assists with conducting assessments to identify issues and opportunities, measure and quantify impact, propose solutions, and present the business case for change.
    • Utilizing Lean, or similar performance improvement methodology, eliminate duplications and improve customer satisfaction and patient outcomes.
    • Assists with the design, analysis, measurement, and implementation of changes.
    • Identifies areas where technology can be leveraged to improve efficiencies.
    • Works with various leaders across the organization to introduce Lean business/management practices to have a positive impact on the organization.
    • Establishes and assists in preparing narrative reports documenting data collection and analysis methods, and recommendations.
    • Communicates, collaborates, and serves as consultant/coach to staff, management, and leadership regarding all of Lean projects.
    • Facilitates and/or leads improvement team efforts and motivates teams to achieve the desired outcomes. Coordinates and facilitates multidisciplinary teams/committees. Monitors outcomes related to real or potential events. Takes initiative to follow through on inquires problem or requests.
    • Oversee day-to-day operations of process improvement, electronic medical record, clinical data reporting, and internal and external reviews.
    • Maintain effective knowledge of issues, rules, regulations and laws that apply to or have effect upon programs, teams or agency.
    • Active participation and input into agency operations via membership on the agency Leadership Team, MIS Team, chair the Policy & Procedure Committee, and Clinical Oversight / Documentation Committee.
    • Participates in the development and implementation of the agency strategic plan.
    • Manage and assure the department operates within the parameters of its annual budget.
    • Management of organizational training needs for Electronic Medical Record (EMR) system including ongoing program assistance to end-users.
    • Coordinate clinical administrative review process through resources available.
    • Oversee development of procedures and processes needed for agency operations.
    • Oversee development of outcome, statistical and data reports for use by various managers and supervisors.
    • Ensure adequate and timely delivery of data to external sources (regulators, insurance companies, contracts, etc.).
    • Respect and demonstrate ability to maintain client confidentiality.
    • Act as an ambassador of Family Service & Guidance Center in the community setting. This may include doing public educational and informational presentations.
    • Other duties as assigned.



    • Bachelor’s degree in healthcare or business administration, or related discipline


    • Must have experience working within a healthcare setting
    • Must be familiar with software applications and current hardware technology
    • Experience in the use of quality improvement methodologies (PDSA, Six Sigma, Lean Thinking, etc.)
    • Management experience, data measurement, problem solving and analysis


    Background check and drug screen required.


    This is a full-time position with competitive salary and excellent benefits, including 3 weeks paid vacation, paid holidays, medical/dental/vision insurance, 401(k) with employer match and more! 




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